Re: ADI / Honeywell - Yep, Still a pattern of bad behavior....

["Bob La Londe" <none@xxxxxxxxxx>]

"Bob La Londe" <none@xxxxxxxxxx> wrote in message
news:lj9nhl$o31$1@xxxxxxxxxxxxxxxx
> "Jim" <alarminex@xxxxxxx> wrote in message
> news:c54bc85a-984d-42da-b9e2-9f263d27e0da@xxxxxxxxxxxxxxxxxxx
>> On Monday, April 7, 2014 12:35:08 PM UTC-4, Bob La Londe wrote:
>>> ADI / Honeywell - Yep, Still a pattern of bad behavior... or atleast
>>> total
>>>
>>> carelessness.  I've taken to paying my bill on-line because I don't get
>>> any
>>>
>>> bullshit about not receiving or lost checks that way.  I record the
>>>
>>> authorization number, and auto save the verification email when it
>>> arrives.
>>>
>>>
>>>
>>> So now my bank contacted me telling me they tried to authorize a
>>> duplicate
>>>
>>> transaction for the last payment.    Its was for a few thousand dollars
>>> so
>>>
>>> it would have overdrawn my account.  If that hadn't been the case I
>>> might
>>>
>>> not have known about if for a while.  Ever have ADI owe you money?  I
>>> have.
>>>
>>> It takes an act of congress to get it back.  They won't tell you or even
>>>
>>> send you a statement showing it either.  I think it took me nearly two
>>> years
>>>
>>> to get my money back last time they owed me money.  If it wasn't for
>>> Vern I
>>>
>>> doubt I would have ever gotten it.
>>>
>>>
>>>
>>> Even more interesting, I made the payment on the 18th of March
>>> (on-line),
>>>
>>> but it didn't hit my bank until Friday the 4th of April.  An odd delay
>>> with
>>>
>>> a double charge really raises the hairs on the back of my neck.
>>>
>>>
>>>
>>> I am seriously considering that I might finally quit selling the few
>>> items I
>>>
>>> can only get from them.  Its sad because sometimes they have really good
>>>
>>> sale deals on other things as well.  I can't afford them if they are
>>> going
>>>
>>> to cost me double though.
>>>
>>>
>>>
>>> --
>>>
>>> Bob La Londe
>>>
>>> The Security Consultant
>>>
>>>
>>>
>>> Licenses
>>>
>>> ROC103044 & RCO103047
>>
>> I used to do up to $30/$40K a year with them, Now it's down to about
>> $10K.
>>
>> Mostly because they stopped carrying Napco. Or I should say that Napco
>> dropped them because they wanted to big of a percentage. I started buying
>> Napco elsewhere and got a better perspective on prices. Now I follow the
>> pricing. Every thing is on sale someplace at one time or another. Just
>> look for the sales on line or off. Buy a few more than I need at the time
>> and keep a few in stock until the next time. I pay ADI on line with
>> credit card so I never have a payment problem. Sometimes when I've
>> returned something for credit and they bill me for it and haven't issued
>> the credit yet, when I send in the payment I'll subtract the returned
>> item from the payment. That confuses them for a couple of months but I
>> just ignore it and then it goes away.
>
>
> *** What I sometimes do use however is their project planning services.
> You can get a lot of free information about product, troubleshooting and
> product use, as long as you're an ADI customer. Just another tool if
> needed.
>
> You mean they have people who actually KNOW the equipment specs and
> operation?  All I have ever gotten in that regard is frustrated with some
> saleskid who is trying to impress me with how much he knows, but is really
> just more interested in making a sale.  How do I contact those people who
> actually know something?

To be fair I did have a former manager there tell me the reason he didn't
take care of me once was because he was out all day helping another alarm
company do installs.

<blink> <blink> <blink>