Re: the police was dispatched to ... the wrong house

["Just Looking" <nospam@xxxxxxxxxx>]

It might be time to take your business elsewhere.

"Leo" <leoPhx@xxxxxxxxxxxxx> wrote in message
news:teika3pepo4e8v7jodboqenq4eegtijcge@xxxxxxxxxx
> >You'd best call your CS again and send a test signal from your system and
> >see where it goes!
>
> I tested my system and the alaram goes to the CS and is properly
> detected. The problem is that evidently so does some other security
> panel somewhere, which must have been programmed with my account #;
> and the CS does not use incoming CID to crosscheck the account #.
>
> On Fri, 27 Jul 2007 08:05:25 -0700, "Crash Gordon"
> <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote:
>
> >If your account was properly tested when it was installed this would
never
> >happen.
> >
> >It's possible they reused a dead account number (shouldn't) and the other
> >account started sending signals again.
> >
> >It's possible the installer put in the wrong account number on your
system -
> >or another system out there. (should have been picked up when he tested
your
> >system in to the CS when it was installed)
> >
> >Also possible the installer put in the wrong line card telco number
either
> >at your account or another account (shouldn't happen if either system was
> >properly tested in during install)
> >
> >Many CSs have CID on the line card tel#...but dunno if there is a method
of
> >verifying the call came from the correct account- Mark would know better
> >about this one. Technically it's possible depending on software the CS
uses
> >I suppose.
> >
> >You'd best call your CS again and send a test signal from your system and
> >see where it goes!
> >
> >
> >
> >
> >"Leo" <leoPhx@xxxxxxxxxxxxx> wrote in message
> >news:nllha3p7v485294tcjfg800v6mgmurug3u@xxxxxxxxxx
> >| Few days ago I was out of town, the central alarm station received an
> >| alarm condition from my house, they reached me by cellphone and
> >| dispatched the police. The police found no signs of break in. When I
> >| got back in town I found:
> >| - no signs of break in, doors / windows locked; alarm panel was ARMED
> >| and not in an alarm-triggered situation.
> >| - the list of events stored in the security panel did not include any
> >| alarms triggered.
> >|
> >| I questioned the central station and they confirmed that they received
> >| an alarm report from my panel - or, we should say, from a panel that
> >| relayed my account number. However they said that the report did not
> >| include a caller ID from the phone line the alarm came in.
> >|
> >| My questions are:
> >| -is it possible that some other panel is mistakenly/maliciously
> >| programmed with my account number?
> >| -shouldn't a GOOD central station have a way of capturing/verifying
> >| the caller ID of the panel reporting the alarm?
> >| -what are my options now to prevent any future similar occurence?
> >|
> >| TIA - Leo
> >