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Re: What would cause internet on one device to stop working?
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Hi,
Are there any logs on the Sky router?
Is it only wireless clients?
Maybe you could try an extra access point plugged into the router and maybe
even turn off the Sky wifi completely?
Nigel
On 12 March 2018 at 16:06, Noel Andrews noel@xxxxxxx [ukha_d] <
ukha_d@xxxxxxx> wrote:
>
>
> Hi all,
>
> Two posts in two days it's like the good old days on the list!!
>
> Hoping some of the clever people on this group can help me out with a
> little advice.
>
> We have Sky fibre broadband with Sky hub, sky q silver box, sky q mini
an=
d
> a sky repeater giving wifi coverage around our house.
>
> We have both 2.4GHz and 5GHz networks with different names.
>
> Wifi coverage is generally good.
>
> Issue we have is that pretty regularly (maybe once or twice a day
across
> multiple devices) internet access will stop..
>
> We might be browsing the web or using an app but it just stops and
doesn'=
t
> load.
>
> Wifi signal is full at this point and we are typically not moving at
the
> time it happens..
>
> Waiting 'may' resolve things but its many minutes before it does.
>
> Turning wifi off and on again resolves things.
>
> At the time of the issue the internet is working fine on other
devices. I=
t
> 'generally' only affects one device at a time.
>
> Result at the moment is i'm spending more time on 4G than wifi because
it=
s
> driving me mad.
>
> Issue has been noticed on iphones and ipads. Not noticed it on
> macbooks but then we don't do a huge amount of browsing on those.
>
> Sky support whilst generally good to deal with haven't been able to
> suggest a cause.
>
> Hub has been swapped out.
>
> All devices are dhcp so far, I can reserve IP addresses if we think
that
> will make a difference.
>
> Opinions, thoughts etc hugely appreciated. There's beer tokens for
anyone
> that suggests the cause/the cure for me!!
>
> Cheers all
>
> Noel
>
>=20
>
--001a1144b8e0b49be60567452220
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<div
dir=3D"ltr">Hi,<div><br></div><div>Are
there any logs on the Sky route=
r?</div><div>Is it only wireless
clients?</div><div>Maybe you could try an =
extra access point plugged into the router and maybe even turn off the Sky
=
wifi
completely?</div><div><br></div><div>Nigel=C2=A0</div></div><div
class=
=3D"gmail_extra"><br><div
class=3D"gmail_quote">On 12 March 2018 at 16:06, =
Noel Andrews <a href=3D"mailto:noel@xxxxxxx";>noel@xxxxxxx.=
uk</a> [ukha_d] <span dir=3D"ltr"><<a
href=3D"mailto:ukha_d@yahoogroups.=
com"
target=3D"_blank">ukha_d@xxxxxxx</a>></span>
wrote:<br><blo=
ckquote class=3D"gmail_quote" style=3D"margin:0 0 0
.8ex;border-left:1px #c=
cc solid;padding-left:1ex">
<u></u>
=20
<div style=3D"background-color:#fff">
<span style=3D"display:none">=C2=A0</span>
<div id=3D"m_-4284551599314372654ygrp-mlmsg">
<div id=3D"m_-4284551599314372654ygrp-msg">
<div id=3D"m_-4284551599314372654ygrp-text">
=20=20=20=20=20=20
=20=20=20=20=20=20
<p></p><div dir=3D"ltr">Hi
all,=C2=A0<div><br></div><div>Two posts in=
two days it's like the good old days on the
list!!</div><div><br></div=
><div>Hoping some of the clever people on this group can help me
out with a=
little advice.</div><div><br></div><div>We
have Sky fibre broadband with S=
ky hub, sky q silver box, sky q mini and a sky repeater giving wifi
coverag=
e around our
house.</div><div><br></div><div>We have both
2.4GHz and 5GHz n=
etworks with different
names.</div><div><br></div><div>Wifi coverage
is gen=
erally good.</div><div><br></div><div>Issue
we have is that pretty regularl=
y (maybe once or twice a day across multiple devices) internet access will
=
stop..</div><div><br></div><div>We might be
browsing the web or using an ap=
p but it just stops and doesn't
load.</div><div><br></div><div>Wifi sig=
nal is full at this point and we are typically not moving at the time it
ha=
ppens..</div><div><br></div><div>Waiting
'may' resolve things but i=
ts many minutes before it
does.</div><div><br></div><div>Turning wifi
off a=
nd on again resolves
things.</div><div><br></div><div>At the time
of the is=
sue the internet is working fine on other devices. It
'generally' o=
nly affects one device at a
time.</div><div><br></div><div>Result at the
mo=
ment is i'm spending more time on 4G than wifi because its driving
me m=
ad.</div><div><br></div><div>Issue has been
noticed on iphones and ipads. N=
ot noticed it on macbooks=C2=A0but then we don't do a huge amount
of br=
owsing on those.</div><div><br></div><div>Sky
support whilst generally good=
to deal with haven't been able to suggest a
cause.</div><div><br></div=
><div>Hub has been swapped
out.</div><div><br></div><div>All devices are
dh=
cp so far, I can reserve IP addresses if we think that will make a
differen=
ce.</div><div><br></div><div>Opinions,
thoughts etc hugely appreciated. The=
re's beer tokens for anyone that suggests the cause/the cure for
me!!</=
div><div><br></div><div>Cheers
all</div><div><br></div><div>Noel</div></div=
>
<p></p>
</div>
=20=20=20=20=20
=20=20=20=20
<div style=3D"color:#fff;height:0"></div>
</div>
=20=20
</blockquote></div><br></div>
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Posted by: Nigel Champion <nigel_champion@xxxxxxx> =
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