Re: Sonos major fopar

[Dan Khan <dan.khan@xxxxxxxxx>]

Glad you've got it sorted.  Being a super-keen early adopter, I had to
send mine back to the US from NZ so it took a while to come back!

-Dan

On 6/19/05, Steve James <rob68james@xxxxxxx> wrote:
> Dan
>
> Cheers for the reply, I have contacted Sonos and they have been very
helpful. They are going to do an exchange for me (in the future, also known
as a erm, friend) and luckily I only need return it to the UK, result.
Still can't believe I did it though, after reading so much about it as
well.
>
> Thanks
>  ----- Original Message -----
>  From: Dan Khan
>  To: ukha_d@xxxxxxx
>  Sent: Tuesday, June 14, 2005 12:41 AM
>  Subject: Re: [ukha_d] Sonos major fopar
>
>
>  Yes, er...my friend..er..had a very similar incident with his 2nd
>  unit.  He  contacted Sonos who were very helpful, although obviously
>  not covered by warranty, they said that you can send it back to them
>  and they'll send you out a refurb for $100.  You might need to send
>  this through your dealer where you obtained the unit if not direct.
>
>  They warned him(me) that I could try it myself, but be aware that the
>  top of the unit acts as a heat sink so it will be very difficult to
>  remove the cover without damaging the heat sink.  Raise a ticket with
>  sonos online support, they were quick and very helpful.
>
>  Anyway, my friend...er, now has a replacement unit back from them and
>  is enjoying four zones instead of three - what a difference.
>
>  Regards,
>  -Anon... :)
>
>
>
>  On 6/13/05, Steve James <rob68james@xxxxxxx> wrote:
>  > The nightmare that everybody keeps warning about with imported
Sonos units has happened, "make sure you change the voltage changeover
switch to 230v" they say, so I did and set up the !st amp with
ultimate simplicity. 2nd amp, very excited now, must get it connected in
time for the BBQ, , burning smell, bugger, now I have a very expensive
paper weight, although everybody absolutely loved the working unit. Does
anybody have any advice on repair? Is this a major job? Would I need to
return to the importer, Sonos or is there anybody a little closer to home I
can deal with.
>  > I seem to remember someone else had a similar "erm
problem", or am I just trying to comfort myself. Can anybody advise.
>  >
>  > Thanks
>  >
>  > Rob
>  >
>  > [Non-text portions of this message have been removed]
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