RE: OT: Delivery Damage

["Mark Harrison" <Mark.Harrison@xxxxxxx>]

Tony,

You could write to the delivery company saying that you intend to refer
this matter to your insurers.

Tell them that you understand that your insurers will settle the matter
for you and then proceed against the delivery company for the damages
and their costs in resolving.

Finally say that, in order to relieve all parties from administration
costs, you are writing to the delivery company to offer them the
opportunity to "make good" the damage directly without involving
either
your or their insurers, and that if they wish to do this, they should
contact you within the next 7 days.

Regards,

Mark Harrison
Head of Systems, eKingfisher

-----Original Message-----
From: BUTLER, Tony, FM [mailto:tony.butler@xxxxxxx]
Sent: 29 January 2002 11:56
To: 'ukha_d@xxxxxxx'
Subject: RE: [ukha_d] OT: Delivery Damage


Don't see why not.
SCC is easy & cheap.
You should write to them & suggest that if they don't agree to a fair
settlement for damages within 7 working days then you will instigate
court proceedings.  Make sure they have to sign for the letter so you
have proof it arrived.
Otten just the threat of court action is enough to prompt companies to
act - particularly when they know they are in the wrong.....

cheers,


Tony

-----Original Message-----
From: James, Daniel [mailto:daniel.james@xxxxxxx]
Sent: 29 January 2002 11:31
To: UKHA (E-mail)
Subject: [ukha_d] OT: Delivery Damage


Off Topic post:

Well this group does seem to be the fountain of all knowledge....

I had some new sofas delivered the other day, and in the process of the
delivery the guys delivering them they managed to take a large chip out
of a
display cabinet and scrape the paintwork in the house....
(it was an easy route into the house, and I managed to remove a 3 seater
sofa without touching anything the following day - they delivered 2
seater
sofas!!)

I marked the delivery receipt to this effect and pointed the damage out
to
the chaps as they had done it...

I wrote to the company and sent them some pictures of the damage, but
they
wrote back refusing liability...

Can I take this to the small claims court? or should I seek further
legal
advice?

Cheers

Daniel


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